Absolutely ripped me off and won’t give me a refund for electric they’be charged me for even though they aren’t and never were my supplier. Had so much trouble trying to get in contact and I’m now being ignored over Email. AVOID AT ALL EXPENSES The issue that I have experienced was: I was paying my electric bill every month to bulb of £54.08 and then on my 2nd/3rd month I got a very expensive bill which shocked me really as I live in a small flat with my 1 year old son and am very cautious of how much energy I use. Anyway I applied for the warm house discount and continued to pay it off. Then, my electricity was cut off. I called bulb, they told me they couldn’t help and I should call out an electrician. I called an electrician, he told me “there’s no credit on your account” I was gobsmacked and thought how can this be? I had only just payed my bill and it had skinned me out more importantly. I called bulb explained what he had said and their response was ‘oh it appears we don’t actually supply your energy so you’ll have to call someone else to get it back on thank you bye” I was astounded. Then I spent 4 hours on the phone to SSE and my landlord because now I was in debt to SSE by a few hundred pounds because bulb hadn’t informed me they weren’t actually my supplier. A couple of angry emails later I demanded a refund and told them I was severely unhappy. The date was March 28th. I had phone up and told my refund was due to be in my account Friday 16th of April (somehow this had taken nearly a month!) and told my landlord I’d sort the outstanding debt on the properties account with SSE on that day. And to no surprise really there was no money in my account. At this point the two people I had been in touch with ‘Megan J and Luke Ralph Davies’ had begun to ignore me via email. I couldn’t get in touch over the phone so resorted to the online chat bot. I spoke to 3 different people on there all who told me ‘ive spoken with Luke or Megan and they will contact you shortly *end communication*’ I then received an email saying it should be in my account by the 17th... Here we are on the morning of the 19th and still no money! It occurred on: 2021-03-28 This meant that It’s cost me loads of money I’m in debt with SSE and have a lot of money to give them, bulb won’t send over the warm house discount to SSE either which is really gut churning.