Absolutely hopeless start. Signed up for myself and my Father, who has Alzheimers, to save him a bit of money. Received communication within days that the rates we had just signed up to had been increased wiping out our 'saving' (so what exactly was the point of spending 3 hours researching and leaving my previous supplier to get Bulb's published rates as the Government wishes us 'Customers' to do by 'shopping around' every year? They must have known this increase was about to happen but signed us up without saying. Customer Services then rang to see if I was 'happy'. When I told them exactly why I was not they just did nothing except for continuing to chase me at weekends when I'm relaxing after a week at work to have a new meter installed. A shambles really.