Me and my partner for the past few months have had nothing but torment dealing with this company, we had been paying through a secure homes plan which too was also rubbish but since we had a new merge installed they back tracked through the bills and inflated our bill to nearly £2000 and have asked us to pay £400 a month we have lost dear ones and been through hell with all the funeral organizing etc and when secure homes stopped their service (what service) shortly after we now are in trouble we've been paying 190 a month on our utilities and supposedly they reckon we are a medium to large business not a home by what they are charging us, we have had to jump through hurdles for them to slap a big price tag on it and they will compensate £100 wow exciting when my bill remains the same, I would love to give a good review but it has been a nightmare for us it really has.