The reason I didn’t want to go with you is because I couldn’t find a way to communicate with you in person on demand, which I could with Igloo who you can phone up and chat to easily. I did all sorts of online searching to find a way to communicate with you and the best option I found was email. As a customer, I feel like I am being kept at a distance if I can’t easily contact the services I engage when I need to, which is hardly ever in my case, but necessary when I moved into a house with Bulb, had loads of questions and nowhere I could see answers appropriate to me. I find it easier to talk to someone than trawl through website information because I have learning difficulties that makes it hard to take information in. And then I got your quote which was highest of all companies I asked, which didn’t help much. The live chat was offline when I tried and I couldn’t find a telephone number. Apart from that, I am sure Bulb is great.