Talking to these people is like banging your head against a brick wall! We send our meter reading every month and they still estimate WAY over what we are using! Two price increases in a year that again are way above what we use. Phone calls/ emails absolute waste of time. It’s like dealing with monkeys. We wasn’t living in the property for 8 months due to a fire and they were told and supposedly put our account on hold and they still BILLED us for £300 pounds. The place was empty! Looking to move supplier, after I have rung them so they can again explain my bill, which is nonsense. Estimated bills or phantom readings???