Is this company in financial difficulties? They are refusing to give us a credit refund by cheque. It’s taken months to get them to put right their admin errors. We provided opening meter readings but they used estimates. After 3 months of constantly badgering them, account now sorted on paper. £100’s of credit which they will not write a cheque for. They are expecting us to reinstate direct debit, let them take more money, then they say they will refund. We have asked for cheque and they have refused!
