They're chasing me for a tenants energy bill !! Despite the fact the property is tenanted and Im the landlord, Bulb seem to think it's all perfectly fine that they use a debt collection agency to chase me for a tenants bill. They said "I can assure we are acting well within the realms of legality." And that's an outright lie. I have two other accounts with them, and now moving both of those away from them. EDIT : Bulb responded QUICKER to my trustpilot review than they did to my complaint. Odd that. IN addition, they already have a payment plan worked out with the person that owes the money (the tenant) and yet still decided to send the debt to a debt collection agency and now refuse to remove my name from it (despite having an agreement with the person who owes the money) Awful, awful experience. Nobody should have to deal with this. Another Update : So again, despite Bulb acknowledging the debt isn't mine at all, they still will not call of the debt collection agency saying it's now my responsibility. I literally have no relationship with them on this account, and so they've effectively placed a debt into my name on an account I have nothing to do with ! The customer service rep insists I breach data protection by sending a copy of a tenancy agreement to the debt collection agency. Again, it's not my issue, I have nothing to do with any of these. Simply appalling.