I've had quite a few account issues I'm afraid; was fine until I moved homes; had 3 copies of the account, was double-billed (offered a £5 gift for all the troubles), was on prepaid for months even when I had been moved to credit, ... to be honest, it's been a struggle, though there have been helpful people...still, my particular experience has been messy and frustrating. I'm not the type to moan...but I am being honest about my experience. Thanks
