My experience. Bulb has been reasonably priced and easy to communicate with over the phone and on the internet. The Live Chat stuff have been patient and answer queries promptly, certainly better than other companies. I would rate this 5 Stars based on this. However, my parents had an uncomprimisingly bad experience with bulb. Having recently purchasing a flat that was previously supplied by bulb, the debt left by the previous tenants was unfairly passed onto my parents because they responded to the agressive and pushy letters sent by debt-collectors to obtain any unpaid accounts. My parents had no such standing account with bulb prior to this but were relentlessly pursued by the debt collection agency despite having no responsibility to pay a single penny to bulb. My parents contacted bulb on numerous occassions and only after weeks of uncertainty and phone calls bulb eventually called off the debt collectors. This should have been done immediately once sufficient evidence was present that they were not responsible for the debt. Although it was the aggressive behaviour from the debt-collectors that made the process unpleasant. Bulb had the ability to call of the dogs as soon as they were made aware of the situation but made no action until prompted multiple times. This is the reason for this low score. Personally, I like Bulb and have used them for 4 years. But I am aware that other customers and even non-customers have had negative experiences where bulb is in control for the degree of nastiness that gets exerted on other people.