Bulb are supposed to be a lot more customer friendly than "the others" but this only goes so far. We (unfortunately) have a three phase supply and before we joined Bulb I called to speak to Bulb asking if they would be able to fit a smart meter (so we could get a little money back for the solar power we export back to the grid. The only answer customer services would give was to say "sorry - you have to join Bulb first and then we can schedule the fitment of your smart meter". In fact, like all of the other suppliers I have found so far, Bulb will NOT fit a smart meter OR a solar export meter to my three phase system and their response has been a shrug of the shoulders as to my problem. I am now throwing 10 to 15kWh of energy back into the grid for zero return or compensation and no sign that this is going to change any time soon. In other respects, Bulb are just like the rest - I pay for my electricity and gas and it is supplied and billed on schedule. What else can one say about this simple basic service?