I inherited Bulb as the incumbant supplier when I bought my apartment in December 2021. I have struggled to get basic information and advice since - particulalrly pertinent given the energy crisis unfolding. I have a real issue with the way Bulb bills are presented to customers. There is a flaw in muddling up 'credit' and 'debit'! The bills are for customers so if we owe Bulb that should be prsented as a 'debit' but of we have reserves in the account that should be presented as a 'credit'. The total reverse is currently what happens. I spent an inordinate amount of time trying to get transparency on 'standing charges'. These need to be itemised in customers' bills . There should be a service agreement with accounts like BG does with an annual service built in to the contract