Terrible customer service did not send a bill at all then 17 months later one arrived before I could do anything they sent an email saying I missed a payment when I had not arranged one. When I called I got a person who Campbell told me if I did not make a payment I would pay a£15 admin fee. Set up a direct debit &payment a arranged by bulb went out in November got an email demanding full balance phone the complaints number spoke to Sam though the problem was solved but he did nothing .inefficient company no customer service .then they had the nerve to ask for a review this is it 0 customer service or efficient c.f. No wonder they went bust worst company I ever dealt with Sam in complaints useless avoid terrible company