I have never had bad experience with Bulb (They were always fab) until recently, billing has been a nightmare, can’t get a straight answer from anyone. Still waiting for my Smart meter to be connected, it has been installed nearly a month now. It is also difficult to actually get in contact with anyone. Live chat never seems to work now. Hope somebody at Bulb/Octopus is reading. I would AVOID IF YOU CAN. I intend to switch to somebody else as soon as possible. Been with them for long time and used to recommend them too. NOT NOW AVOID.