Awful Customer service. I was told I would be referred for the Energy Fund help. However Bulb didn't do this in time and after admitting their mistake first offered £30 and then upped it to £50 after I pointed out that the Energy Fund help was £150. Cannot view my bills anymore and contacted Bulb last week about this and although the woman was very pleasant the phone conversation went on for almost an hour (she kept putting me on hold). At the end of this conversation, she said I would be able to view my bill within a few hours. That was a week ago and i still can't view them. It feels like Bulb doesn't care anymore and I wonder if it's because Octopuss will take over soon.