Worst company ever. They should have been shut down a long time ago. My meter has been broken for 4yrs now. They just wont fix it. They said they would come and fit a smart meter twice. Now their telling me I'm not elible fir a smart meter. How they work out their estimates is beyond me. One bill was £340 next bill £700 for one month. They're taking everything I have plus more. I feel like life will be a lot shorter for me at this rate. I can't live like this.