Started my switch to Bulb only 4 months ago on the promise of a deal that was around £25 less than my current supplier. I went to the hassle of switching from a supplier I’d been happy with for years (who had always been cheapest in every comparison, which is why I’d stuck with them til now).
I made that decision based on that promise and reviews here.
Within a month or so, Bulb had already increased my payments - in summer.
Then today I receive an email casually telling me that my “direct debit of £xxx ‘’ would leave my bank in 3 days. That amount was £30 a month more than the amount they suggested I’d pay, based on accurate usage, just 4 months earlier.
I queried this huge increase. Oh, apparently it’s just them ‘advising’ me that I SHOULD MAYBE pay more to build up during winter months - well that’s funny, cos I assumed I was already doing that, given I was told my monthly payments would be £xxx when I signed up. I had assumed that Bulb had the sense to balance out my annual consumption to give an HONEST and ACCURATE monthly payment prediction, rather than just winning me over with a low quote, then increasing it twice, in total by almost half of the original quote - in just 3 months.
They sound all great at the start - say all the right things. Then they start increasing - the biggest increases I’ve ever had in 30 years of having utility bills.
As for their idea of ‘advising’ me that I might need to increase payments to build up to winter...there was no advice, no warning, no request or suggestion, and no notice! I was told 3 days before the payment will be taken, which is too short notice to do anything!
Oh and, in case they try this excuse, I submit monthly meters readings!