Shocking company and service. They lured me in with a better unit price from my existing supplier and then after I had switched hiked the rate to a similar charge to my old supplier. Given the benefit of the doubt they then attempted to raise my direct debit a month later and final straw, tried to hike it again so that I could prepay Christmas 2019 now! My emails were ignored even with a promise of a reply within 3 days. The account is now back with my previous supplier and finally after hounding me with threat of legal action for £29 and another raft of emails, they have replied with a stock answer. All my fault it would appear. Really disappointed and shocked by their attitude and service. Avoid!