I am upset, anxious and exasperated with Bulb's woeful lack of action over my malfunctioning pre-pay electricity meter (no display; just green screen). I first contacted my landlord, my local Council, regarding the meter, but they told me it was my fuel supplier's responsibility. I first reported it to Bulb 36 days ago and they have yet to even offer me an appointment to get the meter replaced (as they told me they would when I reported it) ... in fact, their most recent communication was this: "Sorry about the time getting back to you. Unfortunately we do not have prepay electricity meters available for us at this time, I'm sorry you were not informed of this. We can add you to a waiting list and make sure once we do have them that you'll get a replacement if you would like. The alternative is to go to a credit meter but that isn't going to allow you to see your usage so it will be best to stick to your current meter until we can replace it with another prepay meter." Following a Warm Home Discount conversation with a previous 'big six' fuel provider, I was put on their priority "vulnerable persons" list as someone with Autistic Spectrum Disorder; I've tried to communicate this to Bulb, but they don't seem to give a monkey's and have well and truly left me in the lurch. As well as their poor customer service, the issue with the meter and the fact they delayed sending me the to-up key for the electricity until AFTER my changeover date (apparently they'd 'run out'), they keep sending me generic emails trying to get me to encourage others to join them in return for a bribe! I wouldn't wish them on my worst enemy, and I can't swap suppliers without having a meter to read, so they have me over a barrel. I strongly suspect they are about to go bust ... this doesn't seem to be the (in)actions of a reputable, in-control company. I'm out of my mind with worry over this and it's really affecting my less-welcome Asperger's symptoms. I've reported them to Ofgem.