Awful Customer Service I have been with Bulb for nearly 3 years. After moving house last year, and sticking with them for my new property, I later find (12 months on) that they had estimated an amount I owed for a property that I had already moved out of. Instead of contacting me, they simply went straight to a debt collection agency to collect the "estimate" for the property, which was sat empty. It was only £70, and I was happy to pay the standing charges, but they've charged as if the house was in use, when it wasn't. I gave final readings when I moved out, and closed my account as outlined on their website, however, to get this bill direct from a collection agency really annoyed me. I paid it, because no one wants collection agencies, and then contacted Bulb hoping they'd understand that I wasn't in the property and that it was empty, and that I'd like a refund for the amount less and standing charges. But no, instead, after FOUR WEEKS of waiting and pestering, I've had nothing but obnoxious, rude, short replies, outlining how they're entitled to guess how much I might have used whilst not being in the house, and that I'm basically not entitled to it back as a refund (the amount is less than what they'd offer a new customer for joining!) It's utterly awful customer service, and yes, whilst my case is probably the exception, this kind of "guess how much and enforce it" mentality outlines the ethics behind Bulb as a company. They might be cheap, but it's not worth the stress. I'm leaving, I'm also ensuring that whenever I see someone about to join, that I give them a gentle nudge to look elsewhere, because their inability to resolve this issue, even as a good will gesture for a loyal customer, is just an example of how bad they really can be. Avoid at all costs. It's not worth it.