Quite Possibly The Worst Supplier I have Ever Dealt With I was hopeful that the reviews I saw online were genuine but that hope was seriously misplaced. From day one they messed up everything they possibly could. I've lost count of the number of times they applied the wrong readings and then charged me an astronomical amount which I then had to go to the trouble of getting refunded. Their customer service seemed in a constant state of turmoil and they would say one thing and when queried they would completely contradict it the next time they responded. After wasting what seemed like a lifetime dealing with them I finally had enough and decided to switch. I paid £400 to clear my debt so there would not be any issues transferring. I also contacted them to confirm that they would not block the transfer. They then took great pleasure in blocking the transfer over a measly £20 which would have been paid by my direct debit in any event. They then issued a huge final invoice with readings that completely disregarded the ones I had provided. My new supplier advised that Bulb had been using the wrong meter serial number which beggars belief when you considered I actually sent them a photo of my meter. Many months later I have got all my money back but the hours dealing with these jokers has been lost forever. NEVER again, life's too short and there are far better things to be doing than managing their incompetence.