I would give minus stars if I could. This company has flat out lied to me, misinformed me and ignored me. They are so useless that one customer service rep couldn't even write down my meter serial number because he didn't know what to do with it. So I had to take a picture of it and email it to someone else. On 26th April they installed not so smart, smart meters which have never worked and I've never been given an in-home display. It's been a nightmare from that point onwards! The engineer that first came out didn't do what he was supposed to and failed to give my new smart meter details over. It took about 3 months to work this out. Which only happened because I was so persistent. Then my app didn't update to reflect the new meters so I had old meter readings and couldn't even use the app to update readings. This took 2 months to resolve even though it was a 5 minute job. I've been trying to resolve the connectivity of my Smart meters for 7 months and counting. I've been told there are no engineers. Then a rep told me they do have them, they just don't have enough to cover all the customers so it's easier to tell people they just don't have them - LIES!!! I was told I was going to get an engineer, then they changed their minds, then they changed them back and then back again. I've had many emails ignored! One rep who was unhelpful wouldn't transfer me to complaints, wouldn't give me the complaints manager's name and wouldn't give me an email address. He then refused to give me his name and then I think gave me a fake one. I've had an email sent to me that wasn't for me so I have concerns about Data Protection. The only reason I have stayed is because my bills have been quite low but now out of the blue I've had a number of corrections and my balance has changed - with no explanation. I spoke to customer service to ask why and she said she couldn't tell me. She said a computer generates the information so there's no way of knowing unless someone wrote something down! I asked her how we know the new readings and balance is right. She just said it's right now. So now I have no idea whether my balance and readings are right and apparently no one can tell me how it's calculated because a computer does it. I have 4 "corrections" for the same period. How does this make sense? Has someone done it wrong 3 times and how do we know the 4th one is right? This is unbelievably stressful, upsetting and time consuming. I have been paying for a service and a product that I have not received. I have been lied to. I have been ignored and now I am very concerned I am going to at some point end up with a huge bill that no one can explain but it'll be right apparently because the computer says so! All I get is sorry and does this satisfy your complaint, shall I close it now... How do you trade Bulb? Terrible, terrible, terrible!