Issue raised from day one in August of last year 2019. We agree to have our old dual fuel meter changed for one of those wonderful new Smart Meters everyone's hailing. Hmm... It doesn't seem to function. It can't operate properly? On site engineer assures us that in time, the system will work itself out. It's just a 'connection' issue as it's new. So, having removed our perfectly functional original Dual Fuel meter for their new one, the engineer confirm that it is faulty, but leaves it in place anyway, as it is now the only meter we have! Apparently, my billing has catapulted up to £6600 in the first few months! I sent repeated complaints that the figures couldn't possibly be correct. I was previously £1000+ in credit on my monthly payments. Was then sent £10 credit and apology in December an ‘adjustment was made’ but no further action was taken. Still, at our end, the Dual Fuel meter cannot be read but Bulb ‘reassure’ us that they are getting both readings their end and we are being billed accordingly, which no one is actually able to confirm of course, least of all us. Not convinced and finally after some 5 months of erratic readings, Bulb agree to arrange for someone to come, but the earliest they can arrange is February. We hoped this would resolve matters, so that they would either 'fix' the electric duel fuel meter display function or condemn it once and for all and we assumed, would finally arrange for a replacement (although by now, you'd forgive us for just wanting our old one back.) Engineer arrives as scheduled. Doesn't know anything about our query with the new ELECTRIC SMART METER. He's just here to read the GAS METER and intends to leave to go to his next appointment! I can read the Gas Meter myself and have been sending readings to Bulb in the normal way at regular intervals whenever prompted by them. We implore him to at least LOOK at the new electric smart meter to see if he can operate the dual fuel display function on it. He tries for us and no. He can't operate the dual display either. His assessment? It's broken. So, both the engineer who actually installed it and now by another independent engineer, also sent by Bulb, we're told that the SMART METER IS BROKEN. Seething now, I contact Bulb straight away again. As of today, still nothing back from them. I try Live Chat and am advised that Bulb have not been able to get readings from the Gas meter either all along ...... Ombudsman beckons... enough is enough!