Hi mines a long miserable painful experience with this company especially customer services and lack of knowledge or experience with helping customers ie ask for refund of £100.00 due to been in credit by £270.00 did not turn up in my account so contacted them by chat bot got a message stating I would receive another refund of £111.64 to which I did not ask for made complaints then while I was on the phone talk to a lady in customer services she topped up my account by taking out another £65.00 without me asking her to do it. They (bulb) have no right with drawing money from anyone’s account without there permission thank god they record there telephone conversations. I only paid my monthly instalment a few days before. Finally I decide to leave bulb and sign up to a new company green network energy and my new energy supplier started on the 9/7/20 and bulb have over charged me by several days for usage and standing charges so had to go through the painful experience of calling customer services and was told yes there is a problem with my final bill and would get it sorted and would call or email me back by someone called Alexander later that day 29/7/20 no phone call or email so sent him email to ask what is happening no reply. I have called every day since 29/7/20 and been promised over half a dozen times a manager would call back no manager as ever call me back and it’s now 5/8/20. Yesterday I left review on Trustpilot and someone called Sam messaged me stating I would get a call back and (no I did not get a call back). All I am trying to do is close my account with this awful company and get my refund as I am in credit and all that happens is messed about, lied too and constant excuses by unprofessional and unhelpful staff and customer services. I have passed on my experience to other members of my family and friends and they too are moving there energy accounts elsewhere. (TRULY AWFUL COMPANY AND STAFF)