REFUSED TO CREDIT MY MONIES BACK Final Bill number: 53777869 I’m a Electric user only (economy 7) and when checking my account I realised that I was £70 in credit, so given that my usage had been no more than £25 per month in the last three months and Bulb at the time were requesting that I put my direct debt up from £50 to £57 I thought I would ask for a £50 refund, not unreasonable I thought! How wrong could I have been, on contacting Bulb I was informed that I would only be able to have a refund of £20 and they would not relent on this as that the t&c’s would only allow me that amount even though on my calculations that by the end of September I would have been in credit for the sum of about £125. So I informed the person that I was in conversation with that I would be cancelling my Direct Debt and moving to another supplier, only to be what I believe was a threat and it felt that I was being bullied when he reminded me that I may incur charges if I cancel my Direct Debt, given that I was £70 in credit and how quick you can move to another supplier, this was highly unlikely and also my account had the option of paying online. The conclusion was I moved to another supplier and Bulb had to refund me more than the money I first requested, How ironic.