1 star because I couldn't give zero, this company has treated us like a cashcow quoted us £89 a month raised it to 150 a month and we are over 500 in debt!! Our winter usage was 4x the normal amount I asked for this to be investigated as there was no explanation for it I was told we could pay 120 to have it investigated?!?! We took our own readings and discovered they were estimating our usage at over 100% more than we were using yet our debt never got smaller just our payments higher, once we figured out our monthly usage and started understanding our bills they then started billing us for two month periods and random amount of days instead making it difficult for us to understand them also had large sums of money added and subtracted with no explanations on bills, I put in a formal complaint about my account and an advisor called Imogen, Imogen then emailed back saying they had my complaint and was dealing with it, suffice to say Imogen by as not progressed my complaint and nothing happened, we have now gone to. Ofgem and they have accepted our case against Bulb, unfortunately nobody ever checks these reviews till after they have had issues. But avoid bulb, I never even got my £50 incentive either, stay clear of these. Not a transparent company, only offer one tariff which they have raised their prices on with 2 weeks notice. Avoid