Please read carefully as Bulb is least bothered about the customers. - I have £65 credit and despite of that my direct debit is not on the actual meter reading. The direct debit is charged on the historical data of energy use. I raised this and was referred to citizen advice bureau without answering my concerns. - Despite of £65 credit in my account the website shows that I should top up £65. Secondly, when credit of £65 was confirmed by customer service my bill showed that my usage is in debit. - I mailed them on 18th Sep with my concerns which I replied with further concerns n the 19th Sep. There was no reply for my concerns and a reminder from my end was sent on the 9th Oct and today. My concerns are still not answered.