Bulk Apothecary has not made me happy. I ordered 10, 2lb blocks of glycerin soap a week ago and the order has not yet been fulfilled. They claim because it is such a heavy order they save those for last. My order is small compared to the "bulk" orders they are supposed to be capable of shipping. I'm paying for shipping and I assume they have boxes, so that response rings bogus. They did deduct payment the day of my order, apparently that part of the process is first and goes smoothly. I will definitely think twice about buying from them again, an order like this should not be so difficult or take so long.