My issue is that my oils arrived leaking. I took photos of the obvious leaks and they told me to return them before they’d issue me new items. Who’s going to put leaky items back in the mail? It was also cedar oil and really irritated my skin when I touched all the mess. My other option was to weigh them and photo that, I guess they were going to send me the little bit that did spill ? I have never heard of this poor of CS. I explained I don’t have a way to weigh, and they said take it to a ups store. I live on an island nowhere near a ups store. I explained I needed to move horses to a new property and needed the cedar oil asap to spray for ticks, so I didn’t want to wait around for a new shipment. Their containers failed. It was not my fault it leaked but I was going to be disadvantaged by choosing either of their scenarios. I did pay with PayPal so I am going to see if there’s any buyer protection bc bottom line they sold me defective items and will not stand by offering any customer service.