It's complicated, and I had to tell M E R S E Y H I P**C O M who should be in charge of withdrawing my money.Watch out for this company; they stand to gain if you lose. I had a problem with the account manager, who made me sell and threatened to bear the blame if I didn't win. He vanished after he caused me to lose all of my money. The business violated my rights by refusing to play the recorded call and then blocking my email, which prevented me from contacting them. By making swaps without alerting you, they keep destroying your account, and after you lose everything, they block you as if you didn't exist.