James McEwan
I’ll begin with that normally Bunches have been excellent, they do the proverbial ‘does exactly as it says on the tin’ However this time I was really disappointed, I had made a typo regarding my order inputting a wrong digit a 1 instead of a 2, so unfortunately the flowers were undelivered and returned to Bunches. I emailed Bunches to explain my accidental error and was told the they could only offer a 25% discount if I wanted to send the order again, I called them to explain that yes this was my error but couldn’t they as a gesture of good will resend the order free of charge or even a 50-75% discount. The customer advisor said that no it was company policy and that if everyone was given a pass for making such an error then the business would be effected.
2 months ago
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