Although there was a problem with the first shipment, dedicated Buyahipflask staff had it replaced promptly and shipped immediately. It came in record time too. Thank God they were there and good with customers. It came 3 days before the wedding, just in time to give to my groom. Thank you for helping to make my wedding special. My groom loves his flask and actually used it on the wedding day (inlaws maybe?). Anyway, all joking aside, I would never buy pewter from anyone else now. Your product is obviously of incredible quality and your service is too. Thank you! Michèle in Montreal, Qc, Canada