The service I got was great. The product that I purchased has to be the worst of its kind ever invented. Maybe more research into a product and its ability to do the job it states its capable of before selling it would remedy this. I bought four automatic rabbit feeders from them in a bid to conserve my rabbit food and minimilise waste. The opposite has happened as the first thing the rabbit does is turn the feeder over and due to the hugely floored design of this product it just falls over and automatically feeds your rabbits and more besides. A terrible product that should never of been marketed.