We had a dog coat delivered that was to small. The coat was returned in December 2015 and despite the e-mail below and several other e-mails no refunds has been forthcoming. I can confirm that we have cancelled and refunded your order payment as promised for the item(s) below. You can check the status of the refund in your account. Your order contained the following items: • BAM_PP_931388 - Hurtta Outdoors Slush Combat Suit Dog Coat Protects Against Water & Dirt[55cm Large,Juniper] In the meantime, should you have any further queries, please do not hesitate to contact us.