I had the misfortune to order 5 boxes of cats biscuits for my mums animals through Amazon.... I love amazon, but do not order anything from Byallmeans,this company, they took my money but never completed the full order,...i ordered 5large boxes of cats biscuits, only 1 box arrives, i then chasing there customer services dept , was mislead by Kerry and joanne to think they are replacing my remaining missing order that they failed to complete the first time, they then email back to say i received 1 box of 5 cats biscuits , dah ? Work out the maths you still owe me the rest of the order, (not only was the item a few days late but 4 large boxes still missing!! Then Joanne emails we will send missing 4 boxes sorry wait 3-5 days pls email back . well I wait a week nothing turns up!!! I email this company customer services..I receive email from Kerry you have received your order 17th June !! Yes 1 box of 5 !!! Please work out the maths, you still owe me 4 large boxes of cat food!! Do something about your bad distribution please ,as reading your reviews they aren't happy customers out there dealing with your company!!! Don't order anything they will fog you off when you get a incomplete order off them!!! Stay well away!!!! I'm complaining , read there reviews!!!