I have purchased dog toys without problems previously from buyallmeans. On this occasion I bought direct through their website where toys were 3 for 2 and specified yellow colour. I received 2 yellow and 1 red. I emailed the company but no response so sent the email again and followed up with a telephone call. The reason that 1 red was sent was apparently both colours have the same supplier bar code. Even though their system says in stock it therefore cannot distinguish between colours. In this instance after a telephone call the helpful lady said she would check stock and call me back. No phone call received so followed up with resending an email.