I am VERY pleased with my experience ordering from BuyATankard.com! I ordered one as a birthday gift for my boyfriend. I am in the US and was a bit skeptical ordering from another country, but Buy A Tankard was wonderful. They sent me emails on the progress of my order and when I had questions, a real person responded instead of an automated message. I received the tankard exactly when the shipping said I would, and my boyfriend was absolutely delighted. He said it was the best gift he had ever received! The engraving was perfect as well. If I ever had need for another tankard, I would definitely use them again!