Hi and thank you for a top service. I initially chatted with Rachel on the in browser help chat function. Rachel was very helpful in confirming the custom build of a specific kings shilling tankard. I then spoke with another helpful lady to facilitate the code to pay for the customizing. Shipping was prompt and they have been viewed by my wife who is wrapping them for my birthday on 23 June. I have already recommended your site as it is very efficient and professional. This is due to the two staff I spoke with on the chat help online function. Keep up the good work Jason