The packaging was nice but the mug was not as viewed on your website. It was lighter in colour and mass. It looks small and feels cheap as I was expecting a thick walked robust darker rich pewter feel - I did not have this first impression at all. The crest was engraved as ordered but due to the fact that I was expecting a larger/ taller mug the text in the crest will be difficult for my father of 55 to read. I don't feel returning this item for another will solve this problem as I feel this company cuts too much quality for the prices listed. I expected more from Scotland as I thought these tankards are common place in your old rich in history country.