People: Rachel on the phone was very helpful & good humoured -Excellent. Delivery: Ordered tankard on Friday lunchtime it arrived 08.45 Monday morning -it really cannot get better than that, also progress updates to laptop. - Excellent Website: also very good, "engraving preview" particulary clever idea -Excellent Product: Bought this brass rim pewter tankard as a gift for someone, think it was about the most expensive one they had but it is exceptionally nice & worth every penny (should get one for myself) Excellent