The tankard is a traditional shape with a swan handle - it has a nice feel and balance.The wording (for our grandson's 21st birthday) is beautifully inscribed and the accompanying gift card has also been carefully and accurately printed. The tankard came in a lined presentation box and it will, we are sure be well received by our grandson. We ordered by phone and the ordering process was very easy We requested and received the artwork for us to review.The order was swiftly confirmed the tankard arrived very quickly. We are impressed by the service we received.