First, the price was very competitive -that is how Buywise came to my attention online (I hadn't heard of them before). The purchase process was easy. Free delivery was available, and an early date was given. When I rang Buywise about delivery, my call was answered promptly by courteous and helpful staff. Unfortunately, the neighbour who was to receive the delivery for me was out, but it has been easy to rearrange a delivery date with Buywise. Altogether, so far, a very impressive organisation. I will certainly go to them again, and would recommend them. Thank you !