UPDATED jamie
Thank you for the time to explain the issue.
Thank you for the refund which was a great act of customer service to rectify the problem.
Good luck with your new business
Seth
When you pay for a 24 hour service and according to the web site you have to allow 2 days to process abd the parcel dose not arrive on its due date there is no telephone number to discuss. Likewise if you email them directly your are ignored. Very poor service when you have paid for the 24 hr express service