They send an email, which I believe is Bybit and kindly note guys there is no such thing as a complaint department. The complaint department is Linda and all the scammers and thieves working in Bybit. They are operating illegal that is why when they scam and thief all of your money you cannot get it back unless you require the help of FOSTERBOON.ORG before you could get your money back. Bybit would keep telling you one set of lies to another.