Very good service with returns and changes, but I only know this due to the series of mistakes with my order. The first delivery was late and did not ship for a number of weeks. When I emailed, it was shipped immediately and arrived quickly but was the wrong item. The third attempt was around a month after my initial order. When the titles arrived, they were of a good quality. Although it was only a small order, it was an inconvenience as it meant I couldn't wear my number 2 dress for Remembrance Day or my pullover for parade nights.