I ordered a belt, wallet and shoulder bag online. Alas, the bag was impractical with no zippers to secure items, wallet was hard leather - I can buy nice soft leather wallet of a higher quality from cheaper brands. To make it worse the belt was so thick it would not fit my trousers, so much for a fashionable brand. When I went to return/exchange the items at a physical store in Parramatta, I was told they do not do returns at CK stores. Hmm, why have the store then? It is a difficult company all around. Will not be shopping with them, there are many other better brands who look after their customers much better.