I wouldn't have mentioned this again, but since you ask for feedback it might prove useful to you. I ordered a large cage and accessories, including a mattress, and paid for next day delivery. My order and payment were both acknowledged, and later I received an email from Yodel advising that the order was in transit. There was no mention anywhere that any of the order wouldn't be arriving. When the goods arrived the order was incomplete as the mattress was missing. I didn't have anything big enough to use in the cage (or I wouldn't have ordered the mattress) but when I asked about the missing item I didn't have the impression that Canine Concepts actually cared. When I pointed out that if I'd known the mattress was out of stock I'd have ordered something else, I was advised: "Please accept our apologies for the inconvenience caused. We didn't want to delay your order, as we find that people usually need the crate urgently. I have in the past used old towels initially for puppies as they like cuddling underneath it, but of course you may not have a puppy. There should have been a little note in the sales receipt advising that the matt would follow? Apologies, if there wasn't . I shall raise it with the warehouse." The presence or lack of the note is immaterial - I should have known, when I placed the order, that the mattress was out of stock. There wasn't even any hurry to get the mattress to me when the new stock arrived so I had to wait until the middle of the following week. I'm sorry if this seems petty, but it was very inconvenient. If I hadn't needed everything on the order, the next day, I wouldn't have ordered it. Everything else in the order was absolutely fine, and I have no complaints about it. Thank you.