David Gouldthorpe
Overall an ok service was received. The only down points were that on arranging an appointment to visit and test drive the car it was away for preparing. Meaning I drove for an hour and half for no reason. However Billy the sales advisor was polite and friendly and tried his best, in a situation out of his control. This review bares no criticism of him, it reflects the company. It would have been nice to have been reimbursed or given a discount in recognition for the error. An offer was made to bring the car to me, instead to test drive as an option. But I think reimbursement would have been a better option for time and fuel. Secondly only after purchasing the car and checking the service log on the cars computer system, I noticed the the front brakes are required to be replaced in less than a 1000 miles. I would of thought that these would have been replaced prior to sale. Especially given my car as trade in was probably of a higher standard. I have also realised that the dates in the cars computer system are wrong and the service info hasn’t been inputted properly by Peter Vardy. This is surely bad practice. The manager has since called and offered an apology for the poor points of the experience. I do feel more could have been done and a simple sorry and token offer of £40, towards new brakes is abit of a poor effort. That aside a good service was provided by Billy, Who made the rest of the process a relaxed and easy one. He’s a credit to the company.
1 year ago
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CarStore Dundee has a 4.77 average rating from 2,720 reviews

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