I would say having purchased a vehicle before from this store I was very dubious about returning, this was due to various faults and the length of time taken to fix it out, i did try at the time to understand and think maybe it was just teething problems with the new store etc. Then after constant phone calls asking if we wished to change our car after 3 years we decided to have a look..we did find a model we liked and decided to purchase, thinking this time we would be lucky and it would be a better experience...I would say once the sale was made the customer service was dire and not what I would expect ......or maybe I should have expected in hindsight from a company who messed up previously....on collection the young lad who was dealing with us had no idea what had happened during the previous week through no fault of his and did his best, which really was a shambles, like he had been told to just get out and deal with us and get us gone. I'm not one for negative reviews but once bitten twice shy ....third time round I'll give my cash to someone who values the customer and treats people how they would like to be treated.