I used "go compare" to find the best quote for car ins, and having gone to Castle Cover's web site to get the insurance, I found it a bit bewildering going from the site to my email and then back again thro' authentication only to find the Number given me was not accepted. So I had to phone, and after some time and after explaining I was put thro' to customer services who gave me another number. So back to your web site "again" and after a struggle all went thro'. Now, after another email from you for proof of no claims, I sent the one which it seems was "a statement of fact" I thought you would be after FACT and not fiction. O well at last sent the correct one. It would, I think, be a good idea for you to get in touch with previous insurers to get proof. This would make the take up of a new customer less stressful. I found the whole web process very stressful, especially when the computer keeps telling one "does not compute". Unfortunately you penalise (£) if the transaction goes thro' a real person, and yet I still had to get in touch by phone because the computer made a mistake with the number given.