My policy came to the end several days ago and I moved to another broker for the new policy 2015-2016. I requested my no claim discount document. First of all, they said that it could only be uploaded to my portal which can't be accessed after my policy expired. They then said that it would take up to 7-10 days to get the document sent to me by email and by post. I wondered how other companies can send such a document by email within an hour or so whilst CC needs such a long time to prepare such a simply document. In addition the customer service team was rather arrogant, pushing and ignorant.